Utilisateur:Karoninja/Brouillon

Keatext
Création	2010
Siège social	Montréal  Canada
Activité	Artificial intelligence
Site web	https://www.keatext.ai/en/

Keatext is a Canadian start-up founded in 2010. Its AI-powered text analytics platform automates the analysis of customer feedback.

Based in Montreal, an international hub for artificial intelligence, Keatext offers a SAAS solution for improving customer satisfaction. The platform acts as an artificial intelligence assistant that analyzes real time consumer concerns to prevent customer churn .

The platform's features include automatic comment grouping, opinion, and sentiment analysis, and trend detection.

The platform uses unsupervised machine learning and as a result, can find unexpected outcomes in the data. When supervised machine learning is used, the algorithm is trained on known outcome instances and "finds what you're looking for". With unsupervised machine learning that bias is eliminated making it possible to uncover unanticipated insights.

History

Narjès Boufaden is the founder and CEO of Keatext. She is one of the first researchers to specialize in text mining technologies for conversational texts. Her contribution to the field of artificial intelligence is significant, with more than 15 scientific publications and several conferences. Additionally, she is a member of the Forbes Technology Council, a mentor and sits on the board of directors of several companies.

She completed her PhD in Computational Linguistics in 2005 at the University of Montreal under the supervision of Dr. Guy Lapalme and Dr. Yoshua Bengio. She then worked as a researcher at several universities and at the Computer Research Institute of Montréal (CRIM).

In 2010 she founded Keatext with the goal of helping companies navigate through the large volumes of data they receive to improve decision making and productivity.

After five years in the professional services industry, Keatext launched its AI-powered text analytics cloud platform for comment interpretation to help organizations improve the experience of the users they serve. That same year, Charles-Olivier Simard joined Keatext as a partner and CTO, bringing with him 15 years of experience in enterprise software.

Références

{{Portail|entreprises|Montréal|informatique}} [[Catégorie:Entreprise ayant son siège à Montréal]] [[Catégorie:Entreprise du secteur des technologies ayant son siège au Québec]] [[Catégorie:Entreprise informatique ayant son siège au Canada]] [[Catégorie:Intelligence artificielle]]